| At Prepaid24 we believe: "We are not a bank, a service station or a supermarket, but a Prepaid company who cares about providing excellent service to our clients."
Prepaid24 is the safest, most reliable and fastest growing independent online recharge platform in Africa. We utilize unique EFT (Electronic Fund Transfer) technology that does not include the use of a credit card at all, yet effects a recharge in close to real time. If it therefore is Prepaid electricity, Prepaid airtime or Prepaid health care you need to purchase, you are at the right place. |
Prepaid24 is ahead of the pack, and wants to keep it that way.
Prepaid24 offers their users the option of purchasing their prepaid products online after registering via computer on www.prepaid24.com or per cell phone on a MOBI site at www.pp24.mobi !
What makes Prepaid24’s offering unique
As the only company currently having a solution online that does not involve any credit card transactions, no lengthy registration process or the divulging of very personal information of their users when registering, Prepaid24’s offer is definitely unique.
Our current product range consists of :
- ∙ Cellular Airtime and Data bundles (in relationship with Cell C, MTN and Vodacom in South Africa, relationships with MTC, Leo and Telecom Namibia in Namibia and relationships with Airtel and MTN in Zambia).
- ∙ Prepaid Electricity, which is our largest and fastest growing product line. Prepaid24 concluded a strategic partnership deal with CiGi cell a Blue Label company and already has thousands of registered users throughout South Africa, who are enjoying the professionalism, comfort and ease of use when transacting through Prepaid24. Prepaid24 is awaiting adjudication of tenders in Botswana (BPC) and are in advanced talks with The Zambian utility Zesco
Multiple recharge platform:
The company is proud to have launched the first multiple device recharge platform, by EFT or Cell phone banking in Africa. On the platform, users can recharge up to 10 prepaid numbers and 10 electricity meters simultaneously, by making only one EFT. As if this is not enough, a platform where up to 2000 prepaid cell phones or 2000 prepaid electricity meters can be recharged by downloading a CSV file to the site, has also been put in place. This simply means that companies that recharge thousands of prepaid devices and want to do it, within minutes, now can!!!
The software developed, will also be incorporated in all new countries where the prepaid24 service will be launched. This will make recharging large quantities of devices easy, convenient and risk free.
The Prepaid24 business model and structured support, alleviates the need to pass additional costs on to the client. (A fact widely welcomed by all clients in a sector where additional charges and increases have become the rule!)
Client Support Solution:
Prepaid24’s client support solution is an email based ticketing system. The client support centre is manned from 08h00-22h00 on weekdays and 09h00-18h00 on weekends.
Here are some of the features:
- ∙ Clients are kept informed of any and all challenges, at all times, through our support pages on our website. (E.g. Municipalities or servers that are offline);
- ∙ If the payment reflects in the Prepaid24 bank account, and the system at any third party is off-line, Prepaid24 takes the responsibility of attempting to process the transaction until it is completed. (This saves the client numerous, sometimes fruitless and frustrating, trips to the shop.);
- ∙ All support is done via e-mail - fast, effective and professional. The client receives a support ticket number and can therefore track the progress on his own enquiry, until it is resolved;
- ∙ Support enquiries are in writing, therefore there can be no dispute
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